The doctor is great with bedside manner and listening, so it makes it hard to say how terrible the rest of the office is run.
First off be prepared to wait no less than an hour to an hour and a half to even be seen. They are constantly over booking, like there needs to be a point in time when one doctor needs to stop excepting new patients until there’s a patient who leaves, because there is no way she is able to keep up and fully take care of every person sitting in her office in a one days time let alone over an entire week. You’ll sit in one waiting room with 12 other people while the rest over flow into the second waiting room and be around 5-8 in there.
Then you’ll never want to schedule near lunch time, because if you get there for an 11am appt. and you have to wait til 12 to be seen, get ready to sit there til 1, because the entire office just completely stops for a lunch break. There’s no lunch break shifts to keep things going. The lady at the window will literally sit there have someone walk in at 12, because that’s their appt. time obviously, and won’t even check them in by saying, sorry we are on lunch right now, have a seat and I will check you in when it’s done.
Why in the world do you even schedule an appt. at that time if you know you won’t even see them til lunch is over. Then they want to get an attitude that you even had the audacity to talk to them on a lunch break, like what else is a person supposed to do when walking into an office, than walking straight to check-in, like they’re just supposed to know you’re on lunch and need to immediately take a seat and waste an hour waiting for you to stop eating?
Next we’ll get into the sketchy insurance practice they use…you will never ever be able to do 2 things in one office visit, because then they can’t charge you multiple co-pays. You cannot get an echo and a heart monitor on the same day, because then they can only charge you 1 co-pay or and treadmill test the same day as an echo or god-forbid all 3 on the same day. Nope, you’ll have to schedule 4 different times, so my co-pay is $60, $60 times 4 in a one months time on top of a minimum time frame of 2.5 hours each- except the heart monitor, you wait 30 mins just to walk in the back to get a sticker stuck on you and walk out- $60 just for that.
Then if your individual deductible is paid up, they then argue with you they are still allowed to charge a co-pay because your family deductible isn't paid. Here’s the kicker- both my individual and family is paid if full for this whole year and they claim we still owe $2000 on our family deductible, so still require a co-pay for each of the 3 appts I have in a 1 weeks time. Our account says paid, so I don’t know who they’re calling to see we still have a balance!
I live 45 mins from this office, I have an appt on Thursday for an echo, Friday for a heart monitor and Monday for a stress test. So in a 3 days time I will spend close to 11 hours and $300 at this cardiologist office. Then your follow up appt. to go over all these tests will be another 3 weeks to a month away…so sit at home wondering if your hearts going to give out at anytime while you wait to see if the test results are okay or not, with your 4th 4 hour ordeal appt. at the office.
Maybe if this was a once a year thing to go through not so bad, but I’ve had to do those 4 appts. twice this year, not including extra follow ups just to make sure things are going okay with my heart during pregnancy. My entire individual deductible for the year was covered due to this single doctor’s office co-pays. Which I guess is nice because I didn’t have to pay deductibles at any of my other doctor's appts, but how are they still able to refuse you for not paying a co-pay with both your deductibles fully paid.
If you want to deal with that for the polite and sweet docotor it’s worth it, but after a year and a half of this, I think I’ll switch doctors soon, I just don’t have the time for all of this and I feel bad for anyone who has a higher co-pay than mine. You’ll never be able to afford to make sure your hearts okay, but that’s the crappy American health system for ya!
Lacie M.
There is a lot of confusion about getting patient’s insurance through and when approvals are sent from the insurance companies and Baylor Scott and White Hospital where Dr. Bentley has her Privileges to perform necessary heart surgery and patient’s have approval directly from the billing department at the hospital via Mr. Miquel and then the doctor’s front office medical assistant cancels the heart catheterization and puts the decision that the patient cancelled this is a serious matter for the patient/doctor relationship and breaks down trusts all around.
Jacqueline S.
The best professional service I get is the way Ashley make me feel like my health is her concern. She Make me feel like a family member
Otis T.
Excelente servicio desde los empleados y la doctora tiene buen equipo de trabajo gracias a Dios tds son serviciales . Muchas bendiciones
Luz E P.
Excelente servicio al igual sus empleados
Aida L V.
Dr. Farrah has changed my life. She has given me the inspiration to work hard to get better.
Patricia D.
This medical office is very efficient & professional!! I appreciate the quality care I receive here! I recommend Dr. Farah to anyone needing a good Cardiologist!!
Deanna R V.
Outstanding very professional
Nils C.
my doctor was excellent doctor very knowledgeable on her profession.very nice very friendly and helpful. I love my heart doctor and highly recommend her to all people with heart health issues or problems.
Edeliza D.
During the months she has provided me with the ability to reduce my high blood pressure. For that I am greatful
Patrick A.
The scheduling was good. Very little wait time once checked in. The staffing was great. I would recommend friends and family
Michael P.
Staff is very professional
Wait time ?????
James R.
Friendly staff and the doctor is very pleasant and works with you
Colette C.
Always great!
Meschelle L.
Your receptionist was so good in explaining procedures and made feel very calm and confident. Your team on the necular testing were awesome I loved there patience and explained every step of my tests. No pain no stress you have a great team. Thank you!
Norma G.
Confident and skilled cardiologist! I trust her because of that. Great person also
Leigh Anne B.
Dr. Farrah is really great at answering questions and has patience to explain if you don’t understand. She is friendly and courteous. I extremely confident with any suggestion she may make for me to follow.
Jeanetta G.
Great staff...professional all the way and very likable.
Ziaur C.
Great expert care given by Dr. Farah and her team. I highly recommend!
Tim H.
Easy and fast
Seantina H.
Wonderful and knowledgeable staff.
Dr. Farah will be alongside me with my cardiovascular care.
Amanda M.
I explained to the nurse that I had to get back to work. She said she would see if the doctor could see me first when all other rooms were full. One minute later the doctor came in. Thank you so much!
Donna H.
Everyone is very pleasant, and respectful. Dr. Is very knowledgeable and attentive
Gayle M.
Professional, friendly. Great Doctor and staff!
Carmen W.
Had cardiac ultrasound and Holter monitor placement
Need knee sponges for support for the ultrasound also pillow for head
All staff very personable and professional
Kathy G.
Everyone was very polite and patient with me and explained my care in details to me
Betty J.
Avery profesional
Angel H.
Very friendly and great staff.
Laurence A.
As always the staff is friendly, professional and they are knowledgeable always able to answer any of my questions. Dr. Farah is an awesome doctor, I like how she spends time talking and answering my questions. She is a very personal doctor not rushing to go to the next person she takes her time, I like that
Arty W.
Awesome cardiologist!!!
Farah F.
Efficient & friendly staff
John P.
All was good but the wait time for quick testing, over an hour wait due to the doctor not being onsite. The extra waiting room, the white noise is too loud. Feels like you are in an airplane.
Lori G.
The staff and doctor are outstanding. They are busy, and wait times suffer a bit, but it’s well worth it!
Kyle M.
Dr.Farah tries to take the best care of you, running all tests and giving advice to better your health and future. Her staff is wonderful and friendly.
Michelle C.
Just a good feeling to see the doctor every few months and everyone in front office seem good to work with
Sandra M.
TheDr is sweet and gentle.
Dianira O.
She always takes the time to explain what’s going on with me.
I love the care she gives me.
Vera H.
Everyone very friendly, knowledgeable and professional
Sandra S.
Very help full and Takes care
Juan C.
With this being a new and terrifying experience, I would have loved to know what was going on while the test was being done. Other than that, the staff was amicable and accommodating.
Charelle M.
Good Dra Nice personnel thank you
Ruth O.
She is patient and kind
Pamela F.
Dr. Farah and her staff is so Amazing!!! I love the professionalism along with the family approach. Dr. Farah is such an inspiration. Hands down, Dr. Farah is one of the best cardiologist in Fort Worth!!!
Myiesha Y.
She is patient and kind
Pamela F.
The staff were very attentive. The fear of being in a hospital was completely removed.
Ruth B.
Dr Farah is nice and accommodating. She is happy to answer any questions and make me feel comfortable about my heart health. She has definitely helped to ease my anxiety. The office staff are nice and friendly.
Trey J.
Dr Farrah has given me hope with my CHF
Patricia D.
Great customer service!
The front desk lady remember greets each patient by name.
Lah D.
Dr Farah and staff are absolutely the best.
They run all the test and im glad they do. I had a heart attack and the ER put a stent in and said ok go back to work. I felt awful and it was getting worse. If they hadn't i would be dead. Not to go into detail but the hospital was so wrong! I had a lot of fluid on the heart and a few other items. This is the absolute hands down the best cardiologist. The staff work like no other, to make sure nothing is missed. They always remember my name. I feel like part of a family when i go there. If you want top cardio help this is the place. I absolutely love them and you will too!
JohnPG
John G.
"Dr.Farah is absolutely amazing ! Definitely a blessing getting referred to her. Awesome staff at the office , I’m greeted by my name and treated genuinely."
Frank
"After six years of seeing doctors for my heart issue she was the first to take me seriously and took care of my heart in a timely manner in scheduling appointments."
Ryan B.
"The staff is amazing and helpful always put a smile on my face each visit it’s a great feeling when I go , clean and positive energy in the office."
Jermaine B.
"I have had a great time every one is very good and kind caring great job taking care of me thank all the staff and Dr Farah."
Shenequa J.
"Dr Farah is a wonderful cardiologist! She spends time with you to make sure that you understand everything that is going on. I highly recommend her!"
Lynn G.
"Dr Farah has been my doctor since 2018. She is a great doctor who is knowledgeable beyond her years. She genuinely cares about her patients..."
Sherry G.